Director of Event Operations

We are seeking a full-time Director of Event Operations responsible for leading our event department and a passion for establishing operational excellence within the events team. Our Director of Event Operations will work directly with clients and vendors to ensure deliverables fall within the applicable scope and budget. The Director of Event Operations will lead, manage, and motivate the event team. Past experience working in a fast-paced environment, meeting critical deadlines, and adapting to changes quickly will ensure success in this role. This role will ensure the team is driving event innovation into strategy and priorities.

Responsibilities and Duties

• Oversees and manages a team of event managers, event specialists, event assistances, and
event coordinators
• Manage all event operations activities to ensure compliance with department and
organizational policies and procedures
• Oversee event logistics, including venue-specific requirements, decorations, seating
arrangements, catering, production, supply management, and AV needs
• Manage multiple events simultaneously to ensure that deadline are met
• Continually monitor staff alignment and organization to ensure the highest levels of customer
service, efficiency, and productivity
• Assist in the hiring process; interview, hiring and training of new associates
• Train and delegate to new hires and support team members at all levels of employment, and
develop processes and documents for all events, clients, and the company
• Advise clients regarding venue selection, contract negotiations, vendors, RFPs, and SOWs
• Provide direction, motivation, leadership, and support for his/her team
• Maintain proper documentation for all events
• Lead, educate, motivate, coach, counsel and guide the event team to ensure that they have the
ability to deliver excellence
• Ensure the essential business information is routinely and clearly communicated and employees
clearly understand the operation Vision and results toward achievement of goals
• Handle operational and administrative functions to ensure events are delivered efficiently
• Ensure prompt steps are taken to resolve any issue that may jeopardize the success of an event
• Set and deliver service based on the timeline agreed upon with the client
• Responsible for managing relationships across multiple stakeholders at senior most level
• Create and maintain comprehensive project documentation
• Assist with set up and break before and after events
• Oversee event costs within client budget
• Review event bills for accuracy and submit to client for payments
• Oversee volunteers and event ambassadors as needed
• Manage overall program budget, review, and audit all program-related billing accuracy. Track
and report expenses to the client and communicate changes on a consistent basis
• Perform risk management to minimize event risks
• Conduct quarterly and annual performance reviews
• Organize and conduct site visits, pre-planning visits, pre, and post meetings
• Attend planning meetings/ site visits as needed
• Manages the collection of post-event evaluations
• Must attend events and provide support
• Work closely with other departments to exceed client requirements and objectives
• Work with all departments and functions to deliver Operational Excellence strategies and
incorporate into day-to-day operations
• Work on special projects as assigned by the CEO
• Performing other duties and special projects as assigned

Qualifications & Skills

• Excellent interpersonal skills and written communication skills, and strong attention to detail
• Must be comfortable delivering presentations to stakeholders and team
• Bachelor's degree is required
• 5 + years of experience in Management, Leadership, and Customer Service
• 3 years of experience in event management, logistics, and coordination
• Must be a strategic and critical thinker who is dynamic, forward thinking, extremely analytical
and well organized
• Ability to present and share information with internal and external audiences
• Ability to produce and deliver reports and presentations to internal and external partners
• Must have the ability to rise to the challenge and provide the hard work necessary to succeed
• Self-starter with strong organizational and time management skills, precision, and attention to
detail
• Must be able to maintain confidentiality and use upmost discretion when privy to sensitive
information
• Ability to work effectively in a Microsoft Office environment, including Word, Excel, Google
Sheets/Docs
• Provide leadership and direction to associates
• Strong customer service and organization skills
• Maintain a proactive, positive, open line of communication with clients to ensure understanding
of expectations and client satisfaction
• Strong event planning and execution skills are required
• Detail-oriented self-starter with strong analytical and problem-solving skills.
• Proven ability to complete projects according to outlined scope, budget, and timeline
• Proven ability to solve problems creatively
• Ability to manage multiple projects while working in fast-paced environments and tight
deadlines
• Ability to build and maintain positive relationships with clients, vendors, customers, and team
members
• Passionate about leading change and improving company processes
• Fluency in analytical and financial data
• Ability to serve every logistical aspect of an event

Requirements:

• Position is located in Birmingham Alabama
• Ability to travel as needed

Working Conditions:

• Position requires moving items 30 - 50 lbs.
• Position requires standing or sitting long periods of time
• Position may require working in various climates based on location of event.
• Position may require bending or squatting to complete daily activities and responsibilities

Work Environment:

• Position will require attending events outside of the Birmingham AL area.
• Position may require working weekends or holidays based on the event scheduling.
• Fast-paced, high-energy atmosphere

Disclaimer: Duties and responsibilities can be changed, expanded, reduced, or delegated by the CEO to
meet the business needs of our company.
We are an equal- opportunity employer.